Return & Exchange Policy
1. Eligibility for Returns & Exchanges
You may request a return or exchange within 14 days from the date you receive your order.
To be eligible, the item must be:
In its original condition (unused, unworn, unwashed)
With all original tags and packaging (including shipping bag, cards, and any accessories)
Accompanied by the original invoice or order number
2. Non-Returnable Items
The following items cannot be returned or exchanged:
Any products purchased on sale or with a discount
Items that do not meet the eligibility conditions above
3. Return Shipping Costs
The customer is responsible for return shipping costs.
We recommend using a trackable shipping service, as we are not responsible for lost return packages.
4. Refund & Exchange Options
If your return is approved, you may choose one of the following:
Full refund to the original payment method
Exchange for another product (same or different item, subject to availability)
5. Processing Time
Once we receive and inspect your returned item:
We will notify you of the approval or rejection of your refund/exchange.
Approved refunds or exchanges will be processed within 3 business days.
Refunds may take additional time to appear in your account, depending on your bank or payment provider.
6. How to Start a Return or Exchange
To initiate a return or exchange, please contact us via:
WhatsApp
Facebook
Instagram
Website contact form / messaging system
You must provide:
Your order number
Photos of the item (clearly showing its condition and tags)
The reason for return/exchange
7. Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item:
Contact us immediately with photos and your order number.
Our team will inspect the item upon receipt.
Once verified, we will arrange an appropriate compensation (refund or replacement) at our discretion.
8. Where to Find This Policy
This policy is available:
On a dedicated page on our website
At key stages of the shopping and checkout process